• Pick-up hours: Thu–Saturday, 4:00–7:00pm (by appointment).
• Where: Two home-studio hubs on Sydney’s North Shore & North West. Exact address is provided on booking/receipt for security.
• DIY Pick up Vehicle: Suv,  Closed van or truck only with blankets/straps. (No utes or trailers.)
• Returns: Return within your hire window; items must be clean, dry, counted and re-packed.
• Late returns: After 8:00pm on the return date is a Late Return and may result in a bond deduction.

We deliver Sydney-metro via our trusted third-party drivers.

• Delivery & collection fees are quoted per order and processed separately.
• Access: Please ensure driveway/parking, lift or stair access and a site contact are available. If we can’t gain access, re-delivery fees may apply.
• Installation/styling are additional services—booked in advance if required.
• After-hours: Collections from 6:00pm attract a $70 after-hours fee. Public holidays: +15% surcharge.
• Outside metro: Travel surcharges may apply.
• Collections: Have all items clean, dry, counted and packed at the agreed time to avoid extra trip fees.

Outdoor items: Must be kept undercover and protected from weather.

• Minimum hire: $150 (ex-GST).
• Quote validity: 7 days; deposit/payment secures stock and date.
• Deposit: 50% non-refundable. One (1) variation included; further changes may incur a $100 admin fee.
• Final balance: Due 14 business days before event.
• Security bond: Due 7 days before hire; returned within 7 days of safe return (see Security Deposit below).
• Hire period: Standard 24 hours. Weekend/extended Flat Rate available (see Hire Period dropdown).
• Rush bookings (<7 days): $150 rush fee; subject to availability.
• Cleaning/returns: Tableware must be hand-washed & dried (no dishwashers). Linens may be returned un-washed, but stains/wax may incur fees. Re-pack all items in original packaging.
• Images: Website photos are illustrative; finishes/patinas may vary.
• Unused items: No refunds for items not used on the day.

• Amount: Shown on your quote/invoice.
• When due: 7 days prior to your hire/installation.
• Why we hold it: Covers loss, damage, extra cleaning, late returns, re-delivery/extra trips and packaging not returned.
• How it works: Deductions (if any) are itemised; the balance is returned to your nominated bank account within 7 days of return/inspection.
• Examples of deductions: Broken/missing items, wax removal or heavy cleaning, decals/adhesives not removed, late returns (after 8:00pm), access delays causing extra driver trips.